Careers with Sport Australia

Client Support Centre Team Officer

The Sport Business Division’s purpose is to help Australians move through life, enabling more Australians to move more often delivering health, education and community impact. The Team Officer will be responsible for providing support to our most valuable customers and partners in the Sporting Schools program.As a member of the Sporting Schools team you will be the voice of the program. You will provide online and phone support to all customers of the program including schools, teachers, sporting organisations and coaches around funding processes and program bookings. This customer-centric role provides support to clients by providing accurate advice about the Sporting Schools program lifecycle. You will maintain a portfolio of sports relationships with national sporting organisations (NSOs) that support the delivery of the program. You will provide expertise through insights and relationships with NSOs to support their delivery of better program delivery to schools all over the country. You will be supporting millions of Australian students to get more active, more often.To be successful in this role, you will have:Demonstrated experience working within a customer service environment and relationship managementDemonstrated experience providing phone and email support to customers on a variety of issues including technical troubleshooting and conflict resolutionExperience using a Customer Relationship Management software preferredThis role is located in Canberra, and will be available until 31 October 2019. Salary = $75,345 - $87,019 per annum + up to 15.4% superannuation.Employment benefits include access to priority onsite Childcare placements, free parking facilities and use of on-site gymnasium.Applications close 5.00pm AEDT Thursday, 28 March 2019 (no late applications will be accepted).Applicants must be Australian citizens or permanent residents of Australia.Job Description Australia - ACT ACT

Client Support Centre Team Officer

  • Exciting, challenging and dynamic work environment
  • Fantastic team culture
  • Great Location - Free parking

The Sport Business Division’s purpose is to help Australians move through life, enabling more Australians to move more often delivering health, education and community impact. The Team Officer will be responsible for providing support to our most valuable customers and partners in the Sporting Schools program.

As a member of the Sporting Schools team you will be the voice of the program. You will provide online and phone support to all customers of the program including schools, teachers, sporting organisations and coaches around funding processes and program bookings. This customer-centric role provides support to clients by providing accurate advice about the Sporting Schools program lifecycle. 

You will maintain a portfolio of sports relationships with national sporting organisations (NSOs) that support the delivery of the program. You will provide expertise through insights and relationships with NSOs to support their delivery of better program delivery to schools all over the country. You will be supporting millions of Australian students to get more active, more often.

To be successful in this role, you will have:

  • Demonstrated experience working within a customer service environment and relationship management
  • Demonstrated experience providing phone and email support to customers on a variety of issues including technical troubleshooting and conflict resolution
  • Experience using a Customer Relationship Management software preferred

This role is located in Canberra, and will be available until 31 October 2019.

Salary = $75,345 - $87,019 per annum + up to 15.4% superannuation.

Employment benefits include access to priority onsite Childcare placements, free parking facilities and use of on-site gymnasium.

Applications close 5.00pm AEDT Thursday, 28 March 2019 (no late applications will be accepted).

Applicants must be Australian citizens or permanent residents of Australia.

To apply for this position please down load the above attachment and then click on the "Apply Now" button below. Applicants will need to upload their CV/Resume and then complete the online Application for Employment form.

If you have any questions after reading the Job Description please contact Simon McPhillips on (02) 6214 1047 for a confidential discussion, quoting reference number JN 1440.

If you experience any technical issues please contact People & Culture on (02) 6214 1328.

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